DEWA Electricity & Water Power of Attorney

What DEWA currently publishes about representatives: nothing

This is the most useful thing on this page, and most pages selling a DEWA power of attorney do not say it. We checked DEWA's current service pages for move-in, move-out, refund, clearance certificate, information update and premise ownership. None of them names a power of attorney, an authorisation letter, an authorised representative, or acting on behalf of an account holder.

That is silence, not permission and not prohibition. It means anyone telling you what DEWA requires of a representative today is telling you something DEWA has not published.

The requirement did exist in DEWA's older customer guides. The 2015 Customer Guide states that for a final bill "the original document must be presented", "which must be issued by the UAE's notary public", and that "Personal letters are not accepted". The 2017 Services Guide lists an "Authorisation letter in case final bill is requested by a representative (Residential)". Those PDFs are still hosted on dewa.gov.ae but are no longer linked from the current service guide.

The direction of travel is worth noting. Update Customer Information carried "Attendance of the Account holder or a written authorisation letter" in the 2017 guide; the same service in 2026 is login-only and says nothing about representatives at all.

Source: DEWA, current consumer service pages

What DEWA does publish, and it is mostly about documents you already have

For activation, DEWA lists a "Valid Ejari Number (for tenants)", a "Title Deed / Sales Purchase agreement (for owners)", and a "Passport Image / Emirates ID No.". Where a valid Ejari number is entered it states "you will not be required to submit any documents".

For deactivation, the published requirements are the "Move Out date and time, Mobile number, Email ID". The security deposit "will be adjusted with your Final Bill amount", with any balance "refunded via (IBAN/Cheque/Transfer to other active account)".

One representation-shaped exception does appear, and it is narrow: for credit balances other than the security deposit, a "Request letter on company's letterhead duly signed and stamped is required". That is a company letterhead requirement, not a power of attorney, and it is scoped to that one case.

Source: DEWA, Activation and Deactivation of Electricity & Water

The fees DEWA publishes, none of which are ours

Worth separating out, because these are the numbers people are usually trying to plan around and none of them is a Deedbox charge.

Source: DEWA, published service fees

So should you buy this document at all?

Often, no - and we would rather say so on the page than after you have paid. DEWA publishes its services as available "24/7 through DEWA website (www.dewa.gov.ae) and DEWA Smart App", and none of the current pages requires attendance in person. If you can log in, you usually do not need anyone to act for you.

Where this document does earn its place is when somebody other than DEWA asks for it: a landlord who wants written authority before a managing agent touches the account, an employer whose PRO handles staff accommodation, a bank that wants to see the authority behind a refund instruction, or an owner abroad who wants a family member able to act without a chain of ad-hoc emails.

If your reason is "DEWA will require it", ask DEWA first. If they tell you what they require, tell us and we will draft to that. What we will not do is invent a requirement to justify a fee.